Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Returns

You may return a product within 10 days of your order date if a manufacturing defect has been found.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To be eligible for a return, your item must be unused and in the same condition that you received it.

The customer is responsible to ship the product back to us.

Once the product is received, it will be inspected within 24-48 hours before a refund can be processed.

Kindly Fill this form to initiate Return/Cancellation

    Cancellation Policy

    You may cancel your order before the product has been shipped.

    Unfortunately, an order cannot be cancelled once the product has been shipped to you. If you wish to cancel your order after having received the product, a refund is possible only if the product is unopened in the same condition as it was received in. Keep in mind however, that the shipping costs have to be borne by the customer.

    Your refund will be processed with 24-48 hours after your product has been received and inspected.

    Need help?

    Contact us at Hi@k9casual.com for questions related to refunds and returns.

    Write to Us